How our reviews work

Verified, not anonymous

Every review on Fix It Reviews is tied to a real, matched project. We only collect feedback from homeowners we connected with a pro, which keeps fake and incentivized reviews out of the system.

What we measure

• Quality of the completed work
• Communication and responsiveness
• Timeliness and respect for schedule
• Pricing transparency — no surprise charges
• Whether the homeowner would hire again

Ratings keep pros accountable

A pro's standing isn't permanent. We continuously monitor ratings and resolved-complaint history, and contractors who fall below our standard are removed from active matching. Good work earns more matches; poor work loses them.